Domain at Waco

This by far has been the worst apartment complex I have ever lived in. The management is horrid and extremely bad at their job. Here are just a few of the things they have done in my year of living here: -maintenance walks in at all hours of the day and night without knocking -maintenance tried to open my roommate's locked room while she was showering (and you can hear the showers from the living room, so it was very obvious they were in the shower) with the master key, and my roommates and I had to tell him to leave -they will not respond for weeks at a time when reached out to about issues in the apartment -my packages have "gone missing" from the front office -it took them over four months to fix my washing machine and when they finally did it flooded my living room on first use (my roommates and I tested it by washing three towels so it was not overfilled) - the fire alarms broke this spring and were going off, and when we had to call the fire department to turn them off because maintenance would not answer, the fire chief took it off the wall, and it had not been inspected since 2020 (this is spring 2024) - they have constant problems with bug infestations in buildings 2 and 3 - all of the appliances that have broken since I have lived here: washing machine, dryer, garbage disposal, sink faucet, dishwasher, fire alarms, my shower, and 2 of my other roommates' showers - the heater broke in early January and caught on fire, they said they were not going to replace it until March, and we had to threaten legal action for them to replace it (under Texas state law, a landlord has to provide central air and heating) - The gate is constantly broken, and they refuse to fix it, so mine and four other cars were broken into and had windows smashed this last winter. They claim they have security cameras, but they do not because when the Waco PD tried to access them to catch the thieves, they admitted none of the cameras worked and were all turned off. -They do not lock the pool, and the gate never works, so people who do not live at the Domain use it as they please and will be throwing parties or screaming at all hours of the night. -The sewage pipe burst in my ceiling, and the maintenance came in and tried to fix it. They discovered mold and said they treated it, but my roommates and I went home for a month. When we came back, our entire apartment was covered in mold, and nothing could be saved. Now, they will not pick up my calls and are refusing to cover the costs. These are just the first few instances that come to mind; I am sure there are others I do not remember at the moment. The only positive aspect of the Domain is Ms. Cathay, the bus driver, but I would not be surprised if she quits soon because of how some staff speaks to her ( I would have quit). Anyone I have talked to who has lived here has hated it, had similar experiences, and had to fight management over every detail. Several of these more recent positive reviews are from people who work there. I recognized their names and photos, so do not listen to them. Do not live here. It is an awful experience, and you will regret it.

I live at Domain at Waco and I love it! The office staff is so nice and the gym is really spacious.