University Gateway

I lived at University Gateway from August 2022 to August 2023. I stayed because of its convenient distance to my school building on UVU campus, and for no other reason. Company advertised clean rooms and pool access to tenants, neither of which claims were ever enforced or delivered. The excuse for the pool was that they needed an inspector to come and okay it for complex/tenant use, but I have seen "friends of the management" in the pool with their children while general tenants are not allowed to use it, despite it being advertised as being available to new, incoming tenants. Clean apartments and rooms are not prioritized either, as there have been several reports of bugs, rodents, dirt, unkempt rooms, and other such claims. While the company provides walk-throughs and tours for new tenants and allows them the ability to say yes or no to living in the spaces or rooms offered, what is shown in online advertising is "done-up" and blatantly false advertising for the living conditions actually being offered to tenants. Floors in supply closets can have active water problems and erosion, as well as ceilings in bathrooms having common black mold issues. In addition, the entire complex has been caused to suffer the consequences of a few pertaining to "chopped-down" laundry room hours, despite cameras being present in this location and potential culprits being actively filmed. False, staff-posted reviews on Google have been reported as well, to say nothing of whether or not this is supposed to be student housing only; full families with young children, criminals, and people who are clearly not students are housed here. The grounds are regularly covered in dog waste, the parking lot is in regular disrepair, booting of cars is common (guests are not encouraged), and it is overall a poor idea to keep a business like this going in its current state with its current management.